Right First Time UK is a not-for-profit organisation dedicated to protecting families, parents, workers, and vulnerable people affected by poor public-sector decision-making, unfair systems, and avoidable hardship.

We work to raise awareness of the human and financial cost when public services get things wrong—whether through child maintenance disputes, benefit errors, housing failures, family court difficulties, local authority failures, homelessness, or public systems that leave people fighting to prove the system is wrong.

Too often, people are pushed into:

• financial hardship
• false or disputed debt
• repeated complaints and appeals
• tribunals and enforcement action
• family breakdown
• housing instability and homelessness
• emotional distress and mental health crisis
• loss of trust in public institutions

In some cases, the consequences are life-changing.

In some cases, they are fatal.

We believe public services should work for people — not against them.

No one should lose their wellbeing, their family, their home, or their future because a system failed to act fairly, listen properly, or take responsibility.

Our Mission

Our mission is simple:

To help public bodies get decisions right first time.

Not after complaints.
Not after tribunals.
Not after lives are damaged.

We believe fairness should not depend on who can fight the longest.

Good decisions protect:

• children
• parents
• workers
• public money
• trust in services
• communities
• lives

Bad decisions cost everyone.

Why We Exist

Right First Time UK was founded in memory of Robert Andrew Kellett, who helped hundreds of others whose lives were deeply affected by failures within public systems.

His experience, and the experiences of many others, showed how poor decisions, false debt, and system failures can destroy financial stability, family life, mental health, and trust in public institutions.

We also recognise Gavin Briggs, the son of campaigner Ian Briggs, whose death became a powerful example of the devastating human cost linked to Child Maintenance Service failures and disputed enforcement action.

Gavin, a former RAF serviceman, was left under extreme financial pressure and reported hardship connected to CMS enforcement, leaving him with very little to live on before he tragically took his own life. His father has since campaigned nationally for accountability and reform through Justice 4 Gavin Briggs.

Andy Kellett and Gavin Briggs were two among thousands.

Their stories represent families across the UK facing false arrears, unfair enforcement, safeguarding failures, homelessness risk, and years spent trying to prove the system was wrong.

We believe the public should not spend years proving the system is wrong.

The system should have to prove it is right.

That is why Right First Time UK exists.

Because getting it wrong costs lives.

And getting it right saves families.

Robert Andrew Kellett and Gavin Briggs was not alone.

They was among many whose story reflects the real cost of systems that fail to listen, fail to review properly, and fail to protect the people they are meant to serve.

Behind every complaint, tribunal, enforcement notice, and delayed decision, there is a human being carrying the consequences.

Families are left fighting for answers.
Parents are pushed into crisis.
Workers lose stability.
Communities lose trust.

We exist to make sure those voices are not forgotten.

What We Do

We bring campaigners, families, workers, employers, and communities together to create real change.

We provide:

• complaint guidance and information resources
• public awareness campaigns
• homelessness and hardship support information
• employer support resource information
• complaint templates 
• tribunal and escalation guidance information
• campaign support and petitions information
• accountability and reform campaigns awareness

We do not provide legal advice, act as solicitors, or operate for private profit.

We exist for public benefit.

Our purpose is information, awareness, fairness, and reform.

Why Businesses and Communities Support Us

When public systems fail, the effects do not stop at home.

They affect:

• workplaces
• employers
• housing providers
• communities
• local services
• families
• public trust

Businesses see the impact through staff stress, financial crisis, absence, safeguarding concerns, and preventable job loss.

Supporting Right First Time UK means supporting stronger communities, better accountability, and fairer systems for everyone.

Because protecting people protects communities.

And stronger communities create stronger businesses.

Our Values

Fairness

No person should face unnecessary hardship because of avoidable public-sector mistakes.

Transparency

People deserve to understand how decisions affecting their lives are made.

Accountability

Public bodies and contractors must answer for failure—not hide behind systems.

Reform

Where systems create unfairness, change must follow.

Our Promise

We will continue to challenge unfairness, support families, raise awareness, and push for reform until public services are built around one principle:

Right First Time

Because getting it wrong costs lives.

And getting it right saves families.

Right First Time UK

Fair Decisions. Public Money. Real Accountability.