Our Mission
At Right First Time UK, we bring people together to create real change.
We support campaigners, families, workers, and vulnerable people by helping them understand systems, prepare properly, and take informed action when public services fail.
We help people to:
- understand processes and decision-making
- gather evidence and organise documents
- prepare complaints and formal challenges
- understand routes to tribunals and escalation
- contact MPs and public representatives
- prepare petitions and awareness campaigns
- build stronger cases for lawful review
- expose repeated failures and patterns of injustice
We do not believe people should fight alone.
Knowledge creates confidence.
Evidence creates protection.
Unity creates reform.
The Kellett and Briggs Bill
Our national reform campaign calls for stronger fairness, transparency, and accountability across public systems.
We support reform including:
- shared Child Benefit in shared care
- stronger protection against disputed CMS debt
- independent review before enforcement action
- greater family court transparency
- stronger council accountability
- named responsibility for key decision-makers
- accountability for deliberate harmful misconduct
- contractor accountability in public services
- right-first-time legal duties
- public reporting of serious failures
Because no public body should be above accountability.
Donations Create Protection
Your support helps create real protection for people facing hardship.
Homelessness Support
Helping families access:
- emergency support
- shelter and housing guidance
- council challenge support
- homelessness prevention pathways
Crisis Support
Helping people facing:
- food insecurity
- utility crisis
- emergency signposting
- debt support information
- safeguarding escalation
Stability and Recovery
Helping people move toward:
- employment support
- housing stability
- financial recovery
- lawful preparation for disputes
- rebuilding family life
Court and Campaign Action
Helping us:
- prepare evidence for lawful challenges
- support tribunal preparation
- build parliamentary submissions
- challenge systemic injustice
- push national reform
Your donation funds action.
Not silence.
Please Support Us
Help us protect families before system failures create lasting harm.
Your support helps Right First Time UK to:
- help more people
- challenge unfair outcomes
- expose repeated failures
- support lawful case preparation
- take injustice to the right forums
- push reform into Parliament
- strengthen the Kellett and Briggs Bill campaign
Support creates change.
Business Support and Recognition
Stand with us publicly.
Businesses that support Right First Time UK help back fairness, accountability, and public protection.
We welcome support from:
- sponsors
- local businesses
- legal professionals
- housing support providers
- community organisations
- ethical employers
- campaign supporters
Supporters may receive:
- public recognition on our website
- campaign acknowledgement
- community trust visibility
- partnership opportunities
Support justice.
Support families.
Support reform.
Helping Employers Keep People Working
We also provide practical information to help employers better understand the pressures staff may face when dealing with public service failures, family crises, financial hardship, or housing instability.
Keeping people informed helps keep people employed.
Good support protects businesses too.
No debt without proof.
No enforcement without fairness.
No silence without accountability.
We support the public.
We bring campaigners together.
We help people respond with evidence, preparation, and stronger voices.
Please support us.
Because getting it wrong costs lives.
Right First Time UK
The Kellett and Briggs Bill
Fair Decisions. Public Money. Real Accountability.
Ensuring Public Services Get It Right
Why “Getting It Right” Matters
Across the UK, local councils, the Department for Work and Pensions (DWP), the Child Maintenance Service (CMS), NHS services, and public contractors make decisions that directly affect families every day.
When those decisions are wrong, people are often forced into:
- complaints
- mandatory reconsiderations
- appeals
- tribunals
- ombudsman investigations
- court hearings
- enforcement action
This causes avoidable hardship, damages trust, and costs public money that could be better spent on getting decisions right in the first place.
Getting it right first time is fairer, safer, and more efficient.
The Problem We See
Too often:
- evidence is overlooked
- shared care arrangements are not properly recognised
- disputed arrears continue unresolved
- cases remain open when they should be reviewed
- vulnerable people are left without proper protection
- public contractors fail to meet their duties
- families are left carrying the burden of proving the system wrong
- people on long waiting lists
The responsibility is too often placed on the public instead of the service.
That must change.
What We Are Calling For
1. Right-First-Time Decisions
Before any enforcement, deduction, or debt action:
- evidence must be properly checked
- the legal basis must be clear
- full notice must be given
- review and appeal rights must be explained
No public body should create hardship through avoidable error.
2. Fairness in Shared Care (CMS)
Where children live across two homes, systems should reflect real parenting arrangements.
Shared care should be fairly recognised and assessed properly.
Children should never be reduced to financial calculations.
3. Transparent Family Courts
Justice should be visible.
We support greater transparency through appropriate publication of anonymised family court decisions so the public can better understand:
- judicial reasoning
- consistency of decisions
- accountability
- patterns of repeated concerns
Families deserve confidence in the process.
4. Accountability for Public Contractors
Where public contractors:
- fail service standards
- miss key obligations
- underpay staff
- create avoidable public harm
there should be:
- contract review
- financial accountability
- proper investigation
- removal where serious failure continues
Public money should deliver public value.
5. Learning From Failure
When complaints are upheld or tribunal decisions expose failures:
- lessons should be learned
- repeated mistakes should stop
- systems should improve
The same failure should not harm families again and again.
Our Standard
We believe every public service should work to one principle:
Right First Time UK
Not after complaints.
Not after tribunals.
Not after lives are damaged.
Our Promise
Right First Time UK will continue through helping campaigns, public awareness, and community support to:
- challenge unfair outcomes
- support families facing difficult systems
- expose avoidable failures
- push for lawful reform
- strengthen the Kellett and Briggs Bill campaign
- promote accountability across public services
Because fairness should never depend on who can fight the longest.
Right First Time UK
Fair Decisions. Public Money. Real Accountability.
Support and Guidance information can be found on our site
Access our clear step-by-step guidance for complaints, escalation routes, tribunals, ombudsman pathways, and public service challenge processes.
Because people deserve to understand how to be heard.
The Kellett and Briggs Bill for changes
Child Maintenance, Shared Care and Public Accountability Reforms
Summary of the Kellett and Briggs Bill campain
The Kellett and Briggs Bill is a proposed UK law to reform the Child Maintenance Service (CMS), Child Benefit, family courts, councils, and public services where poor decisions create false debt, unfair treatment, and avoidable harm.
The Bill calls for shared Child Benefit in genuine shared-care cases, stronger protection against false CMS arrears and unlawful enforcement, greater family court transparency, and full accountability for councils, contractors, and public decision-makers. It also introduces personal responsibility for serious misconduct, including stronger action where harmful errors are knowingly left uncorrected.
Its core principle is simple:
No debt without proof. No enforcement without fairness. No silence without accountability.
Right First Time UK
The Kellett and Briggs Bill
Fair Decisions. Public Money. Real Accountability.
Donate to us
Your donation helps us support families, challenge injustice, expose failures, and push for real legal reforms
REGISTRATIONS IN PROGRESS
Sign petition
We call on Parliament to request the National Audit Office (NAO) to conduct an audit of all arrears transferred between CSA and CMS (1993–2025), with results made public. Contractor data handling and verification must be transparent, and arrears checks kept active during any upgrades.