Effective Date: 12 May 2026

Website: www.rightfirsttimeuk.com
Contact Email: dan@rightfirsttimeuk.com

Introduction

Welcome to Right First Time UK.

By accessing or using our website, resources, complaint templates, guidance pages, donation pages, campaigns, petitions, and public information services, you agree to these Terms and Conditions.

Please read them carefully.

If you do not agree with these terms, you should not use this website.

These terms help protect both the public and the organisation.

About Us

Right First Time UK is a non-profit public benefit organisation focused on fairness, transparency, accountability, and reform across public services.

We provide:

• public information
• awareness campaigns
• complaint guidance resources
• signposting and support information
• employer support information
• campaign and petition engagement
• trustee and volunteer opportunities

We do not provide legal advice, act as solicitors, or offer regulated financial advice.

We do not represent individuals in court.

Use of Website Information

The information on this website is provided for general guidance, awareness, and public support purposes only.

It should not be treated as:

• legal advice
• financial advice
• regulated professional advice
• formal representation
• guaranteed complaint outcomes

Users remain responsible for their own decisions and should seek professional advice where necessary.

Templates and guides are provided to help people understand complaint processes, not to replace professional legal advice.

No Solicitor-Client Relationship

Using this website, downloading templates, sending messages, making donations, or engaging with our campaigns does not create:

• a solicitor-client relationship
• formal legal representation
• professional adviser responsibility
• guaranteed personal case support

We are not a law firm.

We are an information and public support organisation.

Donations

Donations made to Right First Time UK support:

• public awareness campaigns
• homelessness prevention resources
• complaint guidance materials
• public accountability work
• safeguarding and community support
• organisational sustainability

Donations do not create:

• legal representation
• personal case management
• guaranteed support outcomes
• private personal services

We do not use donations for private personal gain.

All donations are used for public benefit purposes.

Trustee and Volunteer Applications

Applications to volunteer or become a trustee are subject to review and approval by the Trustee Board.

Submission of an application does not guarantee appointment.

We reserve the right to:

• request further information
• decline applications
• withdraw opportunities where safeguarding or governance concerns arise

Public trust and safeguarding come first.

Campaigns and Petitions

Petitions, campaigns, and public submissions are intended to support awareness, reform, and accountability.

Supporting a petition does not create legal representation or formal advocacy obligations.

We may use anonymised information for campaign reporting where appropriate and lawful.

Personal identifying details will not be published without permission.

Website Availability

We aim to keep our website accurate, secure, and available.

However, we do not guarantee:

• uninterrupted access
• error-free content
• continuous website availability
• immediate updates to legal or policy changes

Information may change over time.

Users should verify important information directly with official sources where necessary.

External Links

Our website may include links to external websites such as:

• GOV.UK
• ACAS
• Parliament
• Ombudsman services
• support organisations
• charities and public bodies

These links are provided for convenience and information only.

We are not responsible for the content, security, or privacy practices of third-party websites.

Users should review external websites separately.

Acceptable Use

Users must not:

• misuse the website
• submit false or malicious information
• use resources for unlawful purposes
• harass trustees, volunteers, or supporters
• misuse complaint templates for dishonest purposes
• attempt unauthorised access to website systems
• copy or misuse content in misleading ways

We reserve the right to restrict access where misuse occurs.

Intellectual Property

Unless stated otherwise, website content including:

• written guidance
• complaint templates
• policy documents
• campaign materials
• branding and public statements

belongs to Right First Time UK.

Content may be used for personal, lawful, and non-commercial purposes.

Content must not be copied, sold, or misrepresented without permission.

Limitation of Liability

Right First Time UK is not responsible for:

• decisions made using website information
• losses caused by reliance on general guidance
• outcomes of complaints, tribunals, or legal proceedings
• third-party services or websites
• delays or interruptions outside our control

We aim to provide accurate information, but no outcome can be guaranteed.

Changes to These Terms

We may update these Terms and Conditions from time to time.

The latest version will always be published on our website with the updated effective date.

Continued use of the website means acceptance of updated terms.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes relating to website use will be subject to the jurisdiction of the courts of England and Wales.

Contact Us

For questions about these Terms and Conditions:

Right First Time UK

Email: dan@rightfirsttimeuk.com
Website: www.rightfirsttimeuk.com

Right First Time UK

Clear Information. Fair Use. Public Protection.

Fair Decisions. Strong Governance. Real Accountability.