In Memory
Honouring Lives Lost to System Failure

There are people across the United Kingdom whose lives have been deeply affected by failures within public systems.

Some lost homes.
Some lost families.
Some lost stability.
Some lost hope.

And tragically, some lost their lives.

This page exists to remember them.

Not as statistics.

Not as case numbers.

But as people.

People who mattered.

People who should have been heard earlier.

People who should have been protected better.

Why Right First Time UK Was Started

Right First Time UK was founded in memory of Robert Andrew Kellett — known to many as Andy.

Andy was someone who spent years helping others understand systems that many people found impossible to navigate alone.

He shared information.

He helped people understand complaint routes.

He supported others facing hardship, pressure, and public system failures.

He gave time, guidance, and support to hundreds of people trying to make sense of systems that often left them feeling powerless.

He understood what many families were going through because he had lived through it himself.

Andy believed people deserved fairness.

He believed people should not spend years fighting to prove the system was wrong.

And he believed information should be easier to access for ordinary people.

His memory became part of the reason Right First Time UK was created,

Not for conflict.

But to help protect others from avoidable harm.

Remembering Gavin Briggs

We also remember Gavin Briggs.

Gavin’s story became one of the clearest examples of the devastating human impact that unresolved Child Maintenance Service disputes, financial pressure, and enforcement action can have on individuals and families.

Gavin, a former RAF serviceman, experienced severe financial hardship linked to CMS enforcement and reported being left with very little to survive on.

His death deeply affected many people and led his father, Ian Briggs, to campaign publicly for accountability, fairness, and reform.

Gavin’s story is not isolated.

Many families across the UK continue to experience overwhelming pressure linked to false debt, enforcement action, safeguarding failures, homelessness risk, and systems that feel impossible to challenge.

The Bigger Problem

This is not about one person.

Or one department.

Or one mistake.

It is about the wider human cost when systems fail repeatedly without accountability.

We continue to see people affected by:

false debt
homelessness risk
safeguarding failures
prolonged complaints processes
family breakdown
financial hardship
delayed support
mental health crisis
public enforcement before proper review
systems that overwhelm vulnerable people instead of protecting them

Behind every complaint file is a human being.

Behind every enforcement action is often a family under pressure.

Behind every failure is a life affected.

Sometimes permanently.

Andy Kellett

(11th March 1966 – 16th April 2026)

About Andy

Robert Andrew Kellett, known to many as Andy, was a much-loved father and friend to many, campaigner, and a strong voice for parents fighting unfair Child Maintenance Service (CMS) decisions, shared care disputes, and family court issues.

He helped people understand how CMS rules worked, explained court orders, Child Benefit rules, shared care arrangements, and tribunal processes. He often stood beside parents at hearings as a representative and supporter, helping them challenge decisions and prepare their cases.

A very intelligent man who found Regulation 50.

175+ overnights
when care itself is genuinely equal.
A parent cannot be treated as the “non-resident parent” if they provide day-to-day care of the child to the same extent as the other parent.

Along with other laws and explained in layman's terms for many to understand,

This helped thousands of people and parts being used every day to help combat failings in the Child Maintenance Service.

Andy also found, discrimination with in child benefit legislation with only 1 parent able to claim when no clear main carer with 50/50.

(CMS) use child benefit to determine who the main carer is.

https://www.legislation.gov.uk/uksi/2012/2677/regulation/50

Andy himself was pursued by the Child Maintenance Service, despite having 50/50 shared care. The case continued for years—even when his children were well into their 30s—which strengthened his determination to fight for others facing the same injustice.
Andy strongly campaigned for true 50/50 shared care, believing both parents should be treated fairly and that children should never be used as financial tools or financial leverage. He argued that the link between Child Benefit and CMS created unfair outcomes, especially where care was shared equally.

What Andy Did

By trade, Andy was an air conditioning engineer working on trains, but outside of work he spent years helping parents across the UK who were struggling with CMS, false arrears, and unfair child maintenance decisions.

He supported families without charging a penny, giving up his own time to help people who felt lost in the system. Many of his friends never knew the scale of what he was doing—he would simply say he was “busy helping a mate out,” when in reality he was fighting for thousands of families nationwide.

His message was always simple:

"If the system gets it wrong, families pay the price".

Andy passed away in April 2026, but his fight for justice continues through Right First Time UK and the Kellett and Briggs Bill. His legacy lives on in every family still fighting to be heard.

Gavin Briggs

(8 May 1980 – 1 July 2020)

About Gavin

Gavin served in the Royal Air Force, proudly following in his father’s footsteps.
He was a deeply loved son and a devoted father. Ian describes Gavin as “an amazing Dad” and someone who would “go to hell and back” for the people he cared about.

Gavin was placed under severe financial and emotional pressure linked to Child Maintenance Service (CMS) arrears, deductions, and enforcement actions. His father states that Gavin was wrongly pursued over inflated arrears and left under immense stress. These pressures, alongside serious concerns about how CMS handled his case, contributed to the circumstances surrounding his death. Ian has continued campaigning for justice in Gavin’s name.

Justice 4 Gavin Briggs became a wider movement focused not only on Gavin’s case, but on parents who believed they had been affected by:
false and inflated arrears
forced Collect and Pay charges
poor handling of shared care cases
wrongful enforcement
lack of transparency
mental health harm caused by prolonged disputes

Gavins case has also been raised in Parliament by Stephen Timms, who directly referenced Gavin’s death during a Westminster Hall debate on the Child Maintenance Service, asking how Gavin could be told he owed nearly £16,000 shortly before his death.

About Ian Briggs

Ian Briggs is Gavin’s father and the founder of the Justice 4 Gavin Briggs campaign.

http://www.justice4gavinbriggs.com/

After losing his son, Ian became one of the strongest public voices challenging the CMS system. He worked with campaigners, researchers, journalists, and parliamentary submissions to bring attention to cases involving:

alleged fictitious arrears
liability orders
enforcement disputes
Collect and Pay charges
court transparency
CMS complaints and appeals

campaign consistently argues that many parents are being pushed into poverty, mental breakdown, and in some cases suicide because of how the system operated.

Ian Briggs’ campaign is much more than just seeking justice for Gavin — it has become a wider fight to expose what he believes are serious failures inside the Child Maintenance Service (CMS).

Ian's had Interview with,

Ann Widdecombe
Alex Reid
Johnny Mercer

and many others raising awareness

The campaign pushes for public accountability, Select Committee evidence, police reporting of alleged false arrears, and wider reform of the CMS system. It also supported calls for investigation into the relationship between financial enforcement, mental health decline, and parental suicides.

His central message:

"Public systems should support families — not destroy them".

(CMS)

How This Links to Right First Time UK

The stories of both Robert Andrew Kellett and Gavin Briggs show the same pattern:

bad decisions → false debt → emotional collapse → family breakdown → life-changing harm

Both campaigns exposed concerns around

shared care unfairness
Child Benefit and CMS conflicts
tribunal and court transparency
false debt and arrears
accountability for public decision-makers

This is why Right First Time UK carries both legacies forward.

Why This Matters

Both campaigns exposed concerns around:

shared care unfairness
Child Benefit and CMS conflicts
tribunal and court transparency
false debt and arrears
accountability for public decision-makers

This is why Right First Time UK carries both legacies forward.

The Kellett and Briggs Bill

Robert Andrew Kellett

Shared care fairness, Child Benefit reform, 50/50 parenting recognition

Ian Briggs for Gavin Briggs

False debt protection, CMS accountability, enforcement transparency, suicide prevention

Together, they represent both:

fairness for families

and

protection from harmful public systems

The Kellett and Briggs Bill Campaign

Memorial

In memory of Robert Andrew Kellett and Ian Briggs for Gavin Briggs — two men whose fight for fairness exposed the human cost of getting public services wrong.

Their voices continue through Right First Time UK.

With all others we have lost.

Our Promise

Right First Time UK exists to:

support better awareness
improve access to information
encourage accountability
support safer systems
protect vulnerable people
help families feel less alone
push for fairer public processes
help prevent avoidable harm

We believe systems should support people before crisis happens.

Not after lives are damaged.

A Message to Families

To every family struggling through pressure, conflict, enforcement, safeguarding concerns, or systems that feel impossible to navigate:

You are not invisible.

Your experiences matter.

And the human impact of system failure should never be ignored.

Final Reflection

This page is not about blame.

It is about remembrance.

Awareness.

Protection.

And the belief that systems can and should do better.

Because getting it wrong costs lives.

And getting it right protects families.